1 Return Window & Eligibility

You have 30 calendar days from the date of delivery to request a return. To be eligible, your item must meet the conditions below. This applies to all products, including 7oh tabs, 7oh vape, raw 7oh, bulk 7oh, 7oh extracts, and pseudoindoxyl items.

• The item must be unopened and unused, in its original, sealed packaging.
• The item must be in the same condition you received it and include all original packaging, inserts, and seals.
• You must provide proof of purchase — an order number or confirmation email from 7ohsupplier.com is sufficient.
• Returns must be shipped back within 7 days of receiving your return authorization.

2 Non-Returnable Items

For safety and hygiene reasons, some items cannot be returned once opened. The table below summarizes what is eligible for a return or refund.

• Opened, used, or tampered-with products cannot be returned.
• Items marked "final sale" or "clearance" are not eligible for return.
• Products returned without prior authorization may be refused or subject to a restocking fee.

3 How to Start a Return

Starting a return is simple. Follow these three steps to return an eligible 7oh near me order or any other qualifying product.

4 Refund Processing

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 1 business day of inspection.

• Refund method: Refunds are issued to the original payment method used at checkout.
• Refund timeline: Most refunds appear within 5–10 business days, depending on your bank or card issuer.
• Shipping costs: Original shipping fees are non-refundable unless the return is due to our error (wrong, damaged, or defective item).
• Return shipping: Customers are responsible for return shipping costs, except in cases of our error.
• Restocking fee: A restocking fee may apply to certain bulk or wholesale returns, as noted in the product listing or your order confirmation.

5 Exchanges & Replacements

We're happy to exchange eligible items or send replacements for defective or damaged products. This includes simply 7oh, pseudoindoxyl, and 7oh for sale items that arrive damaged or defective.

• Defective or damaged items: Contact us within 48 hours of delivery with photos. We'll ship a replacement at no cost — no return needed in most cases.
• Wrong item received: If we shipped the wrong product, contact us and we'll make it right with a replacement or refund, including return shipping.
• Exchanges for other products: If you'd like to exchange an eligible unopened item for a different product, contact us. Exchanges are subject to availability and price differences.

6 Damaged, Defective, or Missing Items

Your order should arrive in perfect condition. If something is wrong, here's how we handle it:

• Damaged in transit: Email us within 48 hours of delivery with photos of the package and contents. We'll arrange a replacement or refund.
• Defective product: Contact us with your order number and a description of the issue. We'll review and resolve promptly.
• Missing items: If an item is missing from your order, notify us within 48 hours of delivery and we'll ship the missing item or issue a refund.
• Lost packages: If tracking shows no movement or your package is marked delivered but not received, contact us. We'll open a carrier investigation and work with you on a resolution.

7 International Returns

We ship worldwide, and international returns are handled with the same care. Please review these important notes before returning an international order:

• Return shipping costs: International customers are responsible for return shipping costs unless the return is due to our error.
• Customs & duties: Original import duties, taxes, and fees are non-refundable. Any return shipping duties or fees are the customer's responsibility.
• Customs delays: Returns may be delayed by customs processing, which is outside our control.
• Restricted products: We cannot accept returns of products that were legally shipped but are restricted in your country after delivery.
• Packaging: International returns must be securely packaged to prevent damage in transit. We recommend tracked shipping.

8 Order Cancellations

Need to cancel your order? We move fast, but we'll help if we can.

• Before shipment: Contact us as soon as possible. If your order hasn't shipped, we'll cancel it and issue a full refund.
• After shipment: Once an order ships, it can't be canceled. You may follow the return process above once it arrives.
• Overnight orders: Overnight orders ship quickly — contact us immediately if you need to cancel.
• Refund timing for cancellations: Canceled orders are refunded to the original payment method within 5–10 business days.

9 Questions About Returns or Refunds?

Our support team is available 7 days a week to help with returns and refunds for 7oh tabs, 7oh vape, bulk 7oh, 7oh for sale, simply 7oh, or any pseudoindoxyl product. Reach out anytime and we'll respond within 1 business day.

• Email: sale@7ohsupplier.com
• Response time: Within 1 business day
• Hours: Monday–Sunday, 9:00 AM – 6:00 PM EST
• Please include: Your order number, the product name, and photos (if the item arrived damaged).